Unique Engineering Highlights

Conversational structured intake

The three-pass pipeline converts free-form complaints into validated fields and a durable ticket, reducing the burden of a rigid form while preserving structured workflow data.

Role-aware RAG

Access roles are applied before vector similarity results reach the LLM. This makes authorization part of retrieval rather than a post-generation filter.

Operational separation on GCP

Migration, seeding, and ingestion are Cloud Run jobs instead of startup side effects in the API process. This is easier to retry and reason about during deployment.

Automated case routing

Category, district, and active workload determine officer assignment, connecting product policy to a deterministic backend service rather than leaving triage entirely to humans.

Dual local/cloud topology

Docker Compose supports reproducible local Postgres/Redis development while Terraform models the GCP production boundary, allowing migration without abandoning local iteration.